Virtual Assistants and Chatbots are here to stay

Chatbots and virtual assistants are gaining tremendous interest in the hospitality and tourism sector. By 2021, 15% of all customer service interactions will be completely handled by AI.

 

Chatbots (Conversational AI in multilingual packs)

Fifth&Tech introduces the next phase in AI technology which is simple and adaptable to SME's and large corporations.
Virtual enterprise assistants (VEAs) — Conversational interfaces for employees to simplify their access and engagement with the enterprise and its systems.
Virtual personal assistants (VPAs) — Generalist assistants for users that broker first-, second- or third-party services and knowledge, commonly deployed on consumer or dedicated devices.
Virtual customer assistants (VCAs) — Automation of call-center-operated chat or even voice-based communication, commonly includes escalation mechanisms for humans to take over the chat.

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